退款政策
我們有 30 天退貨政策，這表示您在收到品項後有 30 天的時間可要求退貨。
若要獲得退貨資格，您的商品必須與您收到時的狀態相同、未磨損或未使用、帶有標籤且採用原始包材。您還需要收據或購買證明。
若要開始退貨，您可以透過 info@surgefeel.com 與我們聯絡。請注意，退貨需要寄至以下地址：[插入退貨地址]
如果我們接受您的退貨，我們將向您發送退貨託運單標籤，以及有關如何及將包裹寄往何處的說明。未先要求退貨而退回給我們的品項將不予接受。
如有任何退貨問題，您可以隨時透過 info@surgefeel.com 與我們聯絡。
損壞和問題
請在收到訂單後檢查您的訂單，如果品項有缺陷、損壞或您收到錯誤品項，請立即聯絡我們，以便我們評估問題並予以糾正。
例外 / 不可退貨商品
某些類型品項無法退貨，例如易腐爛商品（例如食品、鮮花或植物）、客製化產品（例如特殊訂單或個人化品項）和個人護理商品（例如美容商品）。我們也不接受危險物質、易燃液體或氣體的退貨。如果您對特定品項有疑問或疑慮，請與我們聯絡。
很抱歉，我們不接受特價商品或禮品卡的退貨。
換貨
確保您獲得所需品項的最快方法是退回您擁有的品項，一旦退貨獲得接受，請單獨購買新品項。
歐盟 14 天冷靜期
儘管有上述規定，如果商品運往歐盟，您有權在 14 天內以任何理由取消您的訂單或退貨，無需任何正當理由。如上所述，您的品項必須與您收到時的狀態相同、未磨損或未使用、帶有標籤且採用原始包材。您還需要收據或購買證明。
退款
一旦我們收到並檢查了您的退貨，我們將通知您，並告知您退款是否獲得批准。如果獲得批准，您將在 10 個工作日內透過原始付款方式自動獲得退款。請記住，您的銀行或信用卡公司也可能需要一些時間來處理和寄送退款。
如果自我們批准您的退貨以來已超過 15 個工作日，請透過 info@surgefeel.com 與我們聯絡。
We have a 30-day return policy, which means that you have 30 days from the date of receiving the item to request a return.
To be eligible for a return, your goods must be in the same condition as when you received them, undamaged or unused, with labels attached and in their original packaging. You will also need a receipt or proof of purchase.
If you wish to initiate a return, you can contact us via info@surgefeel.com. Please note that returns should be sent to the following address: [Insert return address]
If we accept your return, we will send you a return shipping label and instructions on how to send the package and where to send it. Items that are returned to us without prior request for a return will not be accepted.
If you have any questions regarding returns, you can contact us at any time via info@surgefeel.com.
Damage and Issues
Please check your order upon receipt. If there are any defects, damages or if you receive the wrong items, please contact us immediately so that we can assess the problem and correct it.
Exceptions / Non-returnable Items
Certain product types cannot be returned, such as perishable items (e.g. food, flowers or plants), customized products (e.g. special orders or personalized items), and personal care products (e.g. beauty products). We also do not accept returns of hazardous substances, flammable liquids or gases. If you have any questions or concerns about a specific product, please contact us.
I'm sorry, but we do not accept returns for discounted items or gift cards.
Exchange
The quickest way to obtain the item you need is to return the item you currently have. Once the return is accepted, purchase a new item separately.
EU 14-day cooling period
Despite the above regulations, if the goods are shipped to the EU, you have the right to cancel your order or return the goods within 14 days for any reason, without any specific justification. As mentioned above, your items must be in the same condition as when you received them, undamaged or unused, with labels and using the original packaging. You will also need a receipt or proof of purchase.
Refund
Once we receive and inspect your return, we will notify you and inform you whether the refund has been approved. If approved, you will receive the refund automatically through the original payment method within 10 working days. Please note that your bank or credit card company may also need some time to process and send the refund.
If it has been more than 15 working days since we approved your return, please contact us via info@surgefeel.com.